Shipping policy

SHIPPING POLICY

Order Processing

Please allow 1–3 business days for order processing. Orders are processed every business day (Monday–Friday), excluding public holidays.

Delivery

We use a range of courier services, with shipping rates calculated at checkout. Free shipping is available on all orders over $150.

• Domestic (Australia): 2–7 business days once shipped
• International: 7–21 business days once shipped, depending on destination

Please note delivery estimates may be affected by public holidays, peak periods, or customs processing for international orders.

Combining Orders

Placing more than one order and want them shipped together to save on shipping? Enter the code COMBINE at checkout on your first order. This will place that order on hold until your following order(s) arrive, at which point we'll combine and ship them together.

For your last order, do not use the code — leave checkout as normal and we'll automatically match it up with your held order(s) and ship everything together.

Held orders are kept for up to 7 days. If a final order hasn't come through within that time, we'll release and ship the held order as-is.

Please only use this code if you're certain you'll be placing another order soon, as it will delay dispatch of the held order.

Tracking Your Order

Once your order has shipped, you'll receive an email with your tracking number.

Incorrect Address Details

Please double-check your shipping address at checkout. We're not responsible for delays or non-delivery caused by incorrect or incomplete address information.

Lost, Damaged, or Delayed Packages

If your order arrives damaged or doesn't arrive within the estimated delivery window, please contact us at help@shopcrystalyn.com and we'll help sort it out.

Questions or Concerns? Reach out anytime at help@shopcrystalyn.com.